EXPERIENCE

Technical internship and IT support experience across enterprise, education, and user-facing environments, with exposure to help desk operations, device imaging, system support, documentation, and internal tools.

November 2024 – Present

Omaha, NE

McGrath North Mullen & Kratz

IT Intern — Help Desk, VMware Workstation, NetDocuments, SharePoint (Web Design)

  • Administered Tier 1–2 help desk and remote support for ~200 users, resolving 10–20+ tickets daily across hardware, software, and access issues in a production legal environment.
  • Implemented system imaging and OS upgrades (Windows 10 → 11), ensuring standardized configurations across firm devices.
  • Maintained and supported NetDocuments (Word/Outlook integrations) and VMware Workstation, ensuring reliable document and virtual environment performance.
  • Designed and maintained SharePoint intranet pages to centralize communication and internal documentation.
  • Diagnosed and resolved file access, permission, and document management issues, maintaining secure and organized data systems.

July 2024 – June 2025

Omaha, NE

Metropolitan Community College

IT Analyst Intern (Tier II) — SCCM, Active Directory, Imaging, Hardware Diagnostics

  • Provided Tier 1–2 technical support across a campus environment, troubleshooting software, hardware, and network issues for students and staff.
  • Resolved high-volume support requests, improving system usability and minimizing downtime.
  • Assisted with device imaging, software deployment, and system updates using SCCM and Active Directory.
  • Collaborated with Tier II teams to support IT operations and gain exposure to system workflows and security monitoring.
  • Maintained hardware systems through diagnostics, repair, and lifecycle support

August 2024 – June 2025

Omaha, NE

Metropolitan Community College

IT Lab Technician

  • Delivered real-time technical support and troubleshooting for lab users, ensuring consistent system availability.
  • Instructed users on IT tools and lab equipment, improving user efficiency and reducing repeat issues.
  • Monitored lab systems and maintained equipment readiness across multiple workstations.
  • Coordinated lab operations, including inventory management and technical support for events.